All returns must be authorised prior to return by email to [email protected] stating the reason for the return request.
If the return application is accepted, the return may be subject to an administrative surcharge.
We accept returns within 30 days of purchase as long as the item is unused and in it’s original packaging with proof of purchase. An exchange or refund will be issued via the same payment method as long as your return meets our requirements.
We do not accept return of items which have been assembled; parts not in original packaging; seals or control labels; Units ordered or amended especially for Buyer; Products marked as non-cancellable and non-returnable on sales document; or Products which have a low sales value per unit.
The transport back to Timik Agricultural Ltd will be organised by Timik Agricultural Ltd at the risk and expense of the Buyer. Timik Agricultural Ltd will deduct the transport costs from its credit note to Buyer as per the returns policy.
RESTOCKING FEE:
We may charge a re-stocking fee on returned items, this is charged up to 30% of the product price.
Import Duties, VAT and Returned Goods
If you do not pay any import duties, VAT, customs charges or other applicable fees required for delivery of your order, and the goods are consequently returned to us, we reserve the right to deduct from your refund any costs and charges incurred by us as a result of the return, including return shipping and handling costs. The remaining balance will then be refunded to you.
PARTS SOLD ON EXCHANGE BASIS:
For exchange engine information please check out our FAQ page.
For all parts sold on an exchange basis, such as fuel injection pumps and turbochargers, a surcharge will be applied in addition to the price. The surcharge is refundable if the unit is received in a condition suitable for remanufacture and is a like for like part (same part number, state of completion with no major or unrecoverable damage).
If the exchange unit is not returned or the condition is not suitable for repair, Timik Agricultural reserve the right to charge a real time value for replacement of a like for like unit in order to source a replacement core unit, or deduct from the surcharge in order to source missing or damaged parts.
It is the Buyer’s responsibility to ensure the condition of their exchange part’s is suitable, however we are happy to check this for you, in this case we would require a photo of the unit prior to order with a detailed description of condition and cause of failure so that we can be as transparent as possible in regards to the amount of surcharge refundable.
Once the exchange item is returned it will be assessed, and if determined to be beyond economincal repair it will be disposed of.*
*UPDATE MAY 2026 – Timik Agricultural will notify the customer in the event of an exchange unit failure and if the customer has not confirmed within 10 days that they would like to have the old core returned to them, then the unit will be disposed of. Returns are the responsibility and at cost of the buyer.
As of June 19th 2026, online traders selling to consumers in the EU must provide a visible and accessible legally compliant “Withdrawal Button” on their website and app, this button enables our EU consumers to perform their legal right of withdrawal by cancelling their online purchase with a single click. This new requirement applies to all distance contracts included online with EU consumers, including cross-border sales by non-EU traders targeting the EU market.
The Withdrawal Request button will appear directly on your (the customer’s) My Account orders list, they will be able to fill in a simple form, selecting the items from their order that we wish to withdraw (partial withdrawal requests can also be submitted for multi-lined orders).
Timik’s withdrawal period is 14 days, which is the EU standard. A reason for the withdrawal is required.
Once the EU consumer’s withdrawal is submitted, Timik will approve or reject the request in line with our Returns Policy above. If the withdrawal is approved, then a refund will be issued to you within 14 days. If the goods have already been dispatched Timik will wait until the goods are returned until the refund can be issued.
If you do not see the Withdrawal Button please contact us by email at [email protected] so that we can resolve this for you.
The Buyer may lodge a Complaint in case Timik Agricultural Ltd’s delivery was not in conformity with Buyers order, or in case a Product appears to be defective;
the Buyer should bear in mind the following time constraints.
Damage caused in transport should be mentioned on the consignment note by the courier and buyer is responsible for reporting to Timik Agricultural Ltd within twelve (12) hours of receipt of the Product.
Complaints relating to visible damage to the Product (other than transport damage) or complaints relating to a delivery that is not in conformity with Buyers order must be reported to Timik Agricultural Ltd no later than 48 hours after delivery.
Other complaints must be reported to Timik Agricultural Ltd no later than fourteen (14) days following delivery of the Product, unless specified otherwise on the corresponding Product invoice.
For next working day delivery, orders must be placed before 12pm. Orders placed after 12pm will be dispatched the following day on the service selected.
Working days are from Monday to Friday and exclude Weekends and Bank Holidays, i.e orders placed after 12pm on Friday will not be despatched until Monday. Orders placed after 12pm Friday where the following Monday is a Bank Holiday, will not be dispatched until following Tuesday.
Delivery times are estimates and are not guaranteed. Timik Agricultural Ltd are not responsible for, and cannot affect the delivery times once the order has left our premises. If you are not in at the time of delivery the postman/courier will leave a note to say that the parcel has been taken back to the depot where you may pick it up/request a re-delivery. Once the courier has attempted to deliver, it is the customer’s responsibility to make collection or re-delivery arrangements.
0 – 2kg
Royal Mail Tracked 24: £5.79
Royal Mail Tracked 48: £4.99
Up to 30kg
24 hour UK Next Day: £10.45
Scottish Highlands 3 day: £15.23
Northern Ireland 3 day: £24.75
Channel Islands/Isle of Man 3 day: £29.15
Please select Request A Bespoke Quote during checkout for overseas delivery.
All prices are in GBP Excl VAT
Any export fees/duties are the responsibility of the purchaser and we will not be held responsible for any charges incurred. Customers without a valid VAT number eligible for cross-border transactions will not be able to reclaim VAT on their purchase in their country.
Please contact us for a copy of your commercial invoice for shipping purposes. For goods of UK origin exporting to EU countries duty should be at the 0% preferential rate.
Timik Agricultural Ltd, Church House Farm, Clewers Hill, Waltham Chase, Southampton, SO32 2LN, United Kingdom